IT Outsourcing
The management and operation of your IT systems, delivered by a specialized team.
IT outsourcing services for the management, administration and support of IT infrastructure and systems, on a full or complementary basis to in-house teams.
Managing information systems requires diverse technical skills, continuous monitoring and the ability to respond to the organization's needs. Overwan provides IT outsourcing services that allow you to delegate, in whole or in part, the management and operation of IT infrastructure and systems, through specialized teams and a service model tailored to each client's reality. From systems and network administration to technical support and operational monitoring, we ensure a structured approach, with defined responsibilities, support processes and performance indicators suited to the contracted services.
Full or complementary outsourcing
We take over the management and operation of the contracted IT functions, acting either as the external team responsible for IT services or as a complement to the client's in-house resources. The model is defined according to the organization's needs, covering areas such as systems administration, networks, cloud infrastructure, user support and operational security. Responsibilities, service levels and coordination mechanisms with the client are established in accordance with the contracted scope.
IT management aligned with the business
We structure service delivery according to the organization's operational priorities and objectives, promoting IT management focused on continuity, efficiency and the evolution of systems. We monitor operations through defined processes for request, incident, change and maintenance management, making it possible to identify intervention needs and improvement opportunities. The monitoring model may include periodic meetings, performance indicators and technology evolution recommendations, depending on the characteristics of the service.
Multidisciplinary team and operational monitoring
We provide technical expertise across different areas of information technology, including systems, networks, cloud, cybersecurity and technical support. Service delivery may include support teams at different levels, operational coordination and monitoring through performance indicators and periodic reports. Team composition, coverage hours, escalation mechanisms and service levels are defined according to the needs and contracted terms.
Highlights
- Full or partial IT outsourcing
- Multidisciplinary technical teams
- Systems, network and cloud administration
- Service Desk and L1/L2/L3 technical support
- Operational management and continuous monitoring
- Performance indicators and reporting
Industries where we apply it
- Industry
- Hospitality and food service
- Aviation
- Banking & insurance
- Healthcare
- Logistics & transport
- Retail & distribution
- Professional services
- Real estate & construction
- Public sector
- Education
- Energy & utilities
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Frequently asked questions
How long does IT Outsourcing take to implement?
It depends on scope, but most IT Outsourcing engagements kick off within 2 to 4 weeks of signing. We run discovery, design and a phased rollout plan to minimize risk and operational impact.
How is IT Outsourcing priced?
Either fixed-price (turnkey project) or subscription/OPEX (monthly). After discovery we send a detailed proposal with scope, deliverables, SLAs and team — no hidden fees.
What SLAs do you offer for IT Outsourcing?
Response SLAs from 15 minutes for critical incidents (P1), with 24x7x365 coverage where applicable. We report auditable monthly metrics: availability, MTTR, SLA compliance and business KPIs.
Do you work with our existing infrastructure and vendors?
Yes. We are vendor-agnostic and integrate with Microsoft, Cisco, Fortinet, VMware, AWS, Azure, GCP, Veeam and 25+ vendors. We reuse existing investments whenever it makes technical and financial sense.
How do you ensure security and compliance (NIS2, GDPR, ISO 27001)?
We apply Zero Trust principles, encryption in transit and at rest, environment segregation and continuous auditing. Documentation aligned with NIS2, GDPR, ISO 27001 and DORA, with audit-ready reports.
How do we move forward?
Book a free discovery call. In 30-45 minutes we understand context, identify quick wins and send a proposal within 5 business days.