IT and networks for retail and distribution
Connected stores, protected payments and technical support close to every point of sale.
In retail, a stalled checkout or a store without network means lost sales. Overwan connects stores and warehouses with SD-WAN, installs Wi-Fi for staff and customers, secures the network and payment environment with network security, and provides 24x7x365 support, with on-site visits when needed.
Who we serve
- Store chains and franchises
- Supermarkets and food distribution
- Wholesale distribution
- E-commerce with physical stores
- Specialty stores
IT challenges in the sector
Available points of sale
Checkouts, payment terminals and connected scales depend on the network. A failure during peak hours has a direct impact on sales.
Many stores, small IT team
Networks across scattered stores need standardized configuration, centralized management and on-site support without relying on a technician in every store.
Card payments
Card data requires a protected payment environment, separated from the rest of the store network.
Wi-Fi for customers and staff
Customer Wi-Fi, staff devices and store systems must be separated, with performance suited to each use case.
Activity spikes
Campaigns, sales and festive seasons increase the load on stores and e-commerce, requiring reinforced capacity and monitoring.
Store, warehouse and online
Stock, orders and prices must be synchronized across stores, warehouses and online channels.
How we help
- 24x7x365 Managed Service Desk for Businesses: Service Desk and IT support for businesses under a contract with SLA: incident management and support for the client's infrastructure and staff, remotely and on site. B2B service only: we do not provide support to consumers.
- IT Outsourcing: IT outsourcing services for the management, administration and support of IT infrastructure and systems, on a full or complementary basis to in-house teams.
- IT Infrastructure Management: IT infrastructure management services, including server, network and virtualization administration, preventive maintenance, monitoring, update management, and capacity and performance tracking.
- Backup & Disaster Recovery: Backup and disaster recovery solutions for servers, virtualized environments, applications and cloud services, with protection policies, monitoring and periodic recovery testing.
- SD-WAN & LAN Networks: Design and operation of SD-WAN, LAN, and campus networks. Automation, IP/DNS/DHCP management, and teams certified by major manufacturers.
- SD-WAN / SASE: SD-WAN with converged SASE security (SWG, CASB, ZTNA, FWaaS). Multi-link, dynamic path selection, and SaaS optimization.
- Wi-Fi 6/7 & Private 5G: Wireless engineering: site survey, interference analysis, Wi-Fi 6/7 and private 5G networks. BYOD, Guest Access, and full mobility.
- Network Security & Zero Trust: NGFW, NAC, Zero Trust segmentation, IDS/IPS and content filtering. Physical access control with card and biometrics, CCTV and fire detection.
- Structured Cabling: Certified copper and fiber optic networks with up to a 25-year warranty. From rack to outlet, at any scale.
- Renting & Printing: Hardware and software on a renting model, without brand restrictions, including assistance, insurance, and data recovery. Managed multifunctionals (MPS).
Regulation & compliance
PCI DSS
Organizations that accept card payments must consider the PCI DSS requirements applicable to their payment environment. The scope depends on how card data is stored, processed or transmitted and on the architecture used, and may involve access control, monitoring and segmentation of the payment environment.
GDPR
Customer data from loyalty programs and e-commerce requires technical and organizational measures appropriate to the risk.
NIS2 / Legal Cybersecurity Framework
Food sector companies engaged in wholesale distribution and industrial production and processing are among the sectors covered by the NIS2 Directive, transposed by Decree-Law No. 125/2025. The applicable framework should be assessed based on the entity's activity and size.
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Why Overwan
- Since 2011: Managing IT for companies in Portugal for over a decade.
- 24x7x365 support: Nights, weekends and holidays, with continuous monitoring.
- Certifications: Certified team and processes.
- Technology partners: Partnerships with leading IT vendors.
Frequently asked questions
Do you visit the stores in person?
Yes. Most issues are resolved remotely; when physical intervention is needed, we visit the store.
Do you separate the payment network from the rest of the store network?
Yes. Payment terminals, store systems, customer Wi-Fi, and staff devices are kept on separate networks, with access rules between them.
Can you set up a new store with the same configuration as the others?
Yes. We use a standard network and equipment configuration, prepared before opening, so that each new store starts up with the same security and management rules.
Do you monitor the network of all stores?
Yes. We monitor the connections, network, and equipment of all stores from a central point, to detect failures early and, in many cases, resolve them remotely.