IT Infrastructure Management
Administration, monitoring and maintenance of systems, networks and virtualization environments.
IT infrastructure management services, including server, network and virtualization administration, preventive maintenance, monitoring, update management, and capacity and performance tracking.
Managing IT infrastructure requires continuous oversight, proper maintenance and the ability to anticipate issues that could compromise system availability and performance. Overwan provides administration and operational management services for technology infrastructure, covering servers, networks, virtualization platforms and hybrid environments. Through structured maintenance, monitoring, configuration management and update processes, we support the stability, security and evolution of your systems, with service levels and tracking mechanisms tailored to the needs of each organization.
Administration, maintenance and security
We provide administration and maintenance of IT infrastructure, including servers, operating systems, networks and virtualization platforms, in accordance with the contracted scope. Activities may include configuration management, application of security updates (patch management), security configuration hardening and tracking of identified vulnerabilities. These tasks are planned taking into account system criticality, existing dependencies and operational requirements, aiming to reduce risk and minimize the impact of interventions.
Backup and recovery
We support the implementation, administration and monitoring of data backup and recovery solutions, taking into account each organization's protection and business continuity requirements. The service may include verification of backup execution, alert monitoring, periodic restore testing and review of recovery procedures. Where contractually agreed, these activities can be integrated into Disaster Recovery plans, with documented procedures and testing appropriate to the criticality of the systems.
Monitoring and capacity management
We monitor the infrastructure components covered by the service, tracking indicators of availability, performance, resource utilization and events relevant to operations. Monitoring makes it possible to identify anomalies, generate alerts and support technical intervention, in accordance with the response and escalation mechanisms defined contractually. We complement these activities with usage trend analysis and capacity planning, supporting resource planning and the evolution of the infrastructure.
Highlights
- Server, network and virtualization administration
- Preventive maintenance and update management
- Secure configuration and security hardening
- Monitoring and alert management
- Capacity and performance management
- Operational follow-up and reporting
Industries where we apply it
- Industry
- Aviation
- Banking & insurance
- Healthcare
- Logistics & transport
- Retail & distribution
- Real estate & construction
- Public sector
- Energy & utilities
Related articles
- Change management: approve changes by risk level
- Emergency Access: Controlling Without Blocking Operations
- Kubernetes: capacity management before scaling
- Time synchronization: trust in logs, access, and operations
- SBOM: Software Inventory for Risk Decisions
- Hybrid Cloud Software Licensing: Avoiding Hidden Costs
Frequently asked questions
How long does Infrastructure Management take to implement?
It depends on scope, but most Infrastructure Management engagements kick off within 2 to 4 weeks of signing. We run discovery, design and a phased rollout plan to minimize risk and operational impact.
How is Infrastructure Management priced?
Either fixed-price (turnkey project) or subscription/OPEX (monthly). After discovery we send a detailed proposal with scope, deliverables, SLAs and team — no hidden fees.
What SLAs do you offer for Infrastructure Management?
Response SLAs from 15 minutes for critical incidents (P1), with 24x7x365 coverage where applicable. We report auditable monthly metrics: availability, MTTR, SLA compliance and business KPIs.
Do you work with our existing infrastructure and vendors?
Yes. We are vendor-agnostic and integrate with Microsoft, Cisco, Fortinet, VMware, AWS, Azure, GCP, Veeam and 25+ vendors. We reuse existing investments whenever it makes technical and financial sense.
How do you ensure security and compliance (NIS2, GDPR, ISO 27001)?
We apply Zero Trust principles, encryption in transit and at rest, environment segregation and continuous auditing. Documentation aligned with NIS2, GDPR, ISO 27001 and DORA, with audit-ready reports.
How do we move forward?
Book a free discovery call. In 30-45 minutes we understand context, identify quick wins and send a proposal within 5 business days.