IT Outsourcing
IT outsourcing services for the management, administration and support of IT infrastructure and systems, on a full or complementary basis to in-house teams.
Services
IT outsourcing, 24x7x365 support, licensing and specialised services: audit, site survey and project management. Replace or reinforce your internal IT team.
IT Infrastructure Management
IT infrastructure management services, including server, network and virtualization administration, preventive maintenance, monitoring, update management, and capacity and performance tracking.
24x7x365 Managed Service Desk for Businesses
Service Desk and IT support for businesses under a contract with SLA: incident management and support for the client's infrastructure and staff, remotely and on site. B2B service only: we do not provide support to consumers.
Backup & Disaster Recovery
Backup and disaster recovery solutions for servers, virtualized environments, applications and cloud services, with protection policies, monitoring and periodic recovery testing.
Specialized Services
Specialized consulting and technical assessment services, including infrastructure and security audits, network and Wi-Fi surveys, technology planning and IT project management.
Software and Cloud Services Licensing
Consulting and management of software and cloud services licensing, including needs assessment, solution selection, contract management, renewals and cost optimization.
Primavera Integration
Implementation and integration of the Primavera (Cegid) ERP, focused on efficiency and autonomy.
Frequently asked questions
Do you fully replace an internal IT department?
Yes. In full outsourcing we take over the whole operation — N1/N2/N3 helpdesk, infrastructure, security and vendors. In a partial model we complement your internal team on specific areas like cybersecurity, cloud or 24/7 support.
What's the response SLA?
Default: P1 (critical) in 15 min, P2 in 1h, P3 in 4 business hours. Tighter SLAs are contracted case by case. All tickets are auditable in our portal.
Do you work with contracts without hour packages?
Yes. Our outsourcing and 24/7 support contracts have unlimited scope within the agreed perimeter — no time bank to burn through, no per-incident billing.
How fast can you start?
Typical onboarding in 2–4 weeks: discovery, inventory, documented transition and phased go-live. For emergencies we cover same-day on a best-effort basis.
Do you cover cybersecurity and compliance (NIS2, GDPR)?
Yes. We run a 24/7 SOC with managed SIEM/SOAR/EDR, perform hardening, vulnerability management and support NIS2, GDPR, ISO 27001 and DORA audits.
How much does it cost?
Outsourcing equivalent to 3 in-house techs with 24/7 SLA typically lands between €60–120k/year — 50–60% below the total cost of an internal team. We always run a discovery session before quoting.