IT and networks for hospitality and food service
Wi-Fi designed for guests, monitored critical systems, and protection of customer data.
In a hotel, IT is everywhere: at check-in, in the room's Wi-Fi, in the restaurant, and in payments. Overwan designs and manages Wi-Fi networks with measured coverage and performance, keeps systems running with 24x7x365 support, and protects guest data with network security and tested backups.
Who we serve
- Hotels and resorts
- Multi-property hotel groups
- Local accommodation and tourist apartments
- Food service and restaurant chains
IT challenges in the sector
Wi-Fi that affects reviews
Wi-Fi quality is part of the guest experience. Insufficient coverage, low speed, or instability can affect the use of digital services and the perception of the stay.
Round-the-clock operation
In hospitality, several critical systems may need to remain available outside conventional hours, including front desk, reservations, access control, and payments. A failure outside business hours requires a response capability appropriate to the criticality of the service.
Guest data and payments
Identification documents, booking data, and payment cards require enhanced protection and controlled access.
Seasonal peaks
During peak season, the network and systems may need to support a significant increase in users and devices, making it important to plan for capacity and performance.
Limited on-site technical staff
Most properties do not have a resident IT technician and need fast remote support and on-site intervention when necessary.
Many connected devices
Electronic locks, televisions, food service systems, terminals, and sensors can coexist within the technology infrastructure, requiring proper segmentation, access control, and device management.
How we help
- 24x7x365 Technical Support: Assistance, monthly/quarterly contracts and hour packages. Auditable metrics and our own tooling.
- IT Outsourcing: We run your IT Department's functions in outsourcing — full or partial replacement.
- Backup & Disaster Recovery: 3-2-1 strategies with Veeam, Nakivo and cloud replication. Periodic, audited recovery tests.
- Wi-Fi 6/7 & Private 5G: Wireless engineering: site survey, interference analysis, Wi-Fi 6/7 and private 5G networks. BYOD, Guest Access, and full mobility.
- Network Security & Zero Trust: NGFW, NAC, Zero Trust segmentation, IDS/IPS and content filtering. Physical access control with card and biometrics, CCTV and fire detection.
- SD-WAN & LAN Networks: Design and operation of SD-WAN, LAN, and campus networks. Automation, IP/DNS/DHCP management, and teams certified by major manufacturers.
- Unified Communications: Scalable IP PBX with full integration: secure calls, softphones, SIP devices, and centralized management, with licensing tailored to each project.
- Structured Cabling: Certified copper and fiber optic networks with up to a 25-year warranty. From rack to outlet, at any scale.
- Renting & Printing: Hardware and software on a renting model, without brand restrictions, including assistance, insurance, and data recovery. Managed multifunctionals (MPS).
Regulation & compliance
GDPR
The processing of guests' personal data, such as identification details, contact information, and preferences, must be accompanied by technical and organizational measures appropriate to the risk, including access control, systems protection, and incident response capability.
PCI DSS
Organizations that accept card payments should consider the PCI DSS requirements applicable to their payment environment. The scope depends on how card data is stored, processed, or transmitted and on the architecture used, potentially involving measures such as access control, monitoring, and segmentation of the payment environment.
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Why Overwan
- Since 2011: Managing IT for companies in Portugal for over a decade.
- 24x7x365 support: Nights, weekends and holidays, with continuous monitoring.
- Certifications: Certified team and processes.
- Technology partners: Partnerships with leading IT vendors.
Frequently asked questions
Do you carry out a Wi-Fi coverage study before installation?
Yes. We carry out an on-site survey to measure coverage and interference, and we design the network for the actual number of guests and devices, including peak season.
Do you separate the guest network from the hotel's internal network?
Yes. Guests, management systems, payments, and devices such as locks and televisions are kept on separate networks, so that an issue on one does not affect the others.
Do you provide support outside business hours?
Yes. 24x7x365 support covers nights, weekends, and holidays, with immediate remote assistance and on-site dispatch when physical intervention is required.
Do you work with groups that have multiple hotels?
Yes. We manage the units centrally, with the same security rules and a single view of the status of all networks and systems.