Specialized Services

Overwan, not only offers technical support/ servicedesk but also a whole of other services in order to optimize our customer’s solutions and internal processes as described below.

Audit

Through an Audit, it’s possible to detect existing technologies vulnerabilities, and it’s an essential way for getting to know your IT infrastructure.

Through an Audit in the areas of structured cabling, network, security and systems you can get as much information about what is in the infrastructure and it’s health. As a result, a detailes report will be generated and presented in order to offer a refreshing IT solution that meet the needs of your organization.

Site Survey

In order to offer the best and most efficient solution for your business, a complete Site Survey Is the right step forward! With specialized staff, we are able to get together as a team, study the business infrastructure and build the most optimal solution for your company.

Network Survey is a service designed to help plan and implement a network infrastructure to meet the requirements needed to manage your business.

A site survey process is based on collecting information on the physical space to be covered, and understand the behavior of the signal and interferences, in order to strategicly install your IT solutions.

Project Management

We use Project Management as an essential methodology to help the implementation of systems and services projects with high quality, thus reducing the risk of failure, consequent delays and high costs.

Overwan provides the Project Management Service as a service associated with the solutions installation. This service arises in the sale phase and solution design, providing an efficient planning, monitoring the installation phase to ensure the accuracy of the implementation and culminating with the project delivery and all the documentation resulting from its development.

The Project Management Service is developed by properly specialized and certified teams according to the PMI standard (PMBok®).

Technical Support (24x7x365)

Our mission, is to help our customers in the most efficient way, so that you don’t lose your time and keep growing your business with the most efficient technological solutions personalized to your business needs, and for that we deliver a high level of commitment for each service.

Our method of work and tools allow us to build consistency in registering information, validate important metrics and professionalism in order to guarantee our customers satisfaction.

Providing a 24/7 service, we are always ready to intervene during urgent times, allowing your business to never stop.

Assistance

With no strings attached, we are always available to help every customer diagnosing the problems with the technological solutions and fixing the issue through remote or local assistance.

Contracts

In Overwan we offer monthy or quarterly contracts including unlimited hours of personalized technical assistance and preventive support for every issue, regarding your technological solution and it’s users, including on-site visits!

Hour Packs

Hour Pack bundles are packeges with a limited number of hours that the costumer can aquire a personalized amount of hours of IT assistance and preventive support adjusted to your company needs.

Licensing

In the scope of strategic partnerships with the world's largest IT manufacturers, Overwan positions and differentiates itself as a strategic partner in the evaluation and management of licensing agreements.

We work across all market sectors, covering all existing solutions, from traditional in-house platforms to cloud-based and delivered as a service solutions.

With long experience, Overwan count with certified specialists in Licensing, with the dynamics needed to meet the challenges of a constantly market evolution, advising our clients on the best solutions adapted to their real needs.

It Outsourcing

We provide businesses with the ability to focus on core competencies, increase flexibility and cost savings with our IT Outsourcing solutions still assuring to the client the functions of the IT department in a solution that can replace the whole structure or just the management of IT systems.

Our IT Management solution aims to put customers' information as an effective support to their business, looking for the most advantageous solutions for the business to operate, always having the concern of guaranteeing the efficient functioning of the systems with the adequate and fair cost.

Technical Support (24x7x365)

Our mission, is to help our customers in the most efficient way, so that you don’t lose your time and keep growing your business with the most efficient technological solutions personalized to your business needs, and for that we deliver a high level of commitment for each service.

Our method of work and tools allow us to build consistency in registering information, validate important metrics and professionalism in order to guarantee our customers satisfaction.

Providing a 24/7 service, we are always ready to intervene during urgent times, allowing your business to never stop.

Assistance

With no strings attached, we are always available to help every customer diagnosing the problems with the technological solutions and fixing the issue through remote or local assistance.

Contracts

In Overwan we offer monthy or quarterly contracts including unlimited hours of personalized technical assistance and preventive support for every issue, regarding your technological solution and it’s users, including on-site visits!

Hour Packs

Hour Pack bundles are packeges with a limited number of hours that the costumer can aquire a personalized amount of hours of IT assistance and preventive support adjusted to your company needs.

Specialized Services

Overwan, not only offers technical support/ servicedesk but also a whole of other services in order to optimize our customer’s solutions and internal processes as described below.

Audit

Through an Audit, it’s possible to detect existing technologies vulnerabilities, and it’s an essential way for getting to know your IT infrastructure.

Through an Audit in the areas of structured cabling, network, security and systems you can get as much information about what is in the infrastructure and it’s health. As a result, a detailes report will be generated and presented in order to offer a refreshing IT solution that meet the needs of your organization.

Site Survey

In order to offer the best and most efficient solution for your business, a complete Site Survey Is the right step forward! With specialized staff, we are able to get together as a team, study the business infrastructure and build the most optimal solution for your company.

Network Survey is a service designed to help plan and implement a network infrastructure to meet the requirements needed to manage your business.

A site survey process is based on collecting information on the physical space to be covered, and understand the behavior of the signal and interferences, in order to strategicly install your IT solutions.

Project Management

We use Project Management as an essential methodology to help the implementation of systems and services projects with high quality, thus reducing the risk of failure, consequent delays and high costs.

Overwan provides the Project Management Service as a service associated with the solutions installation. This service arises in the sale phase and solution design, providing an efficient planning, monitoring the installation phase to ensure the accuracy of the implementation and culminating with the project delivery and all the documentation resulting from its development.

The Project Management Service is developed by properly specialized and certified teams according to the PMI standard (PMBok®).

Licensing

In the scope of strategic partnerships with the world's largest IT manufacturers, Overwan positions and differentiates itself as a strategic partner in the evaluation and management of licensing agreements.

We work across all market sectors, covering all existing solutions, from traditional in-house platforms to cloud-based and delivered as a service solutions.

With long experience, Overwan count with certified specialists in Licensing, with the dynamics needed to meet the challenges of a constantly market evolution, advising our clients on the best solutions adapted to their real needs.

It Outsourcing

We provide businesses with the ability to focus on core competencies, increase flexibility and cost savings with our IT Outsourcing solutions still assuring to the client the functions of the IT department in a solution that can replace the whole structure or just the management of IT systems.

Our IT Management solution aims to put customers' information as an effective support to their business, looking for the most advantageous solutions for the business to operate, always having the concern of guaranteeing the efficient functioning of the systems with the adequate and fair cost.