Services

Specialized Services

Beyond the technical support services, Overwan also offers specialized services in order to create mechanisms to optimize our customer’s internal processes.

We review the questions, understand each company specific needs, we seek for the best strategy and advise the customer about what are the most appropriate technologies they should implement.

Audit

Analysing properly the systems appropriate to your business strategy, as well as, the existing technologies and detecting the vulnerabilities of the implementation and operation, are the right steps for getting to know your IT infrastructure.

Through an audit in the areas of Structured Cabling, Network, Security and Systems you can get as much information about what is in the infrastructure and its state. As a result, a detailed report will be presented, as well as, an improvement proposal in order to meet the needs and specifications of your organization.

Site Survey

The network Survey is a service designed to help you to plan and implement a network infrastructure (cabling or Wi-Fi) that meets the requirements of your business. The study has as a starting point, assess the network state and ensure its intended performance.

Our analysis process is based on collecting information on the physical space to be covered, to understand the behavior of the signal and interferences, in order to define the most appropriate location for the installation of network access points.

We recommend the type and characteristics of network active and passive to ensure an optimized network architecture.

Project Management

We use Project Management as an essential methodology to help the implementation of systems and services projects with high quality, thus reducing the risk of failure, consequent delays and high costs.

Overwan provides the Project Management Service as a service associated with the solutions installation. This service arises in the sale phase and solution design, providing an efficient planning, monitoring the installation phase to ensure the accuracy of the implementation and culminating with the project delivery and all the documentation resulting from its development.

The Project Management Service is developed by properly specialized and certified teams according to the PMI standard (PMBok®).

Technical Support (24x7x365)

Our Technical Support service has as mission help our customers and keep them satisfied.

For this we have a commitment of excellence that everyone in Overwan work to fulfill.

Our method and tool allows us to register, follow and validate the most important metrics of this service in order to guarantee the professionalism in our assistance and the satisfaction of our clients.


Assistance

Without fidelization, for sporadic occurrences or in case of SOS, through remote or local assistance we can solve all the problems of your technological solution giving all type of support and advice to the users.

Contracts

Monthly or quarterly contract to support and maintain your technology solution and its users, which includes unlimited hours of personalized technical assistance services.

Hour Packs

Packages with x hours of customized services of assistance and preventive IT maintenance. The services are custom to the needs of your company.

Licensing

In the scope of strategic partnerships with the world's largest IT manufacturers, Overwan positions and differentiates itself as a strategic partner in the evaluation and management of licensing agreements.

We work across all market sectors, covering all existing solutions, from traditional in-house platforms to cloud-based and delivered as a service solutions.

With long experience, Overwan count with certified specialists in Licensing, with the dynamics needed to meet the challenges of a constantly market evolution, advising our clients on the best solutions adapted to their real needs.

It Outsourcing

We assure to client, the functions of the IT Department in an outsourcing system, in a solution that can replace the whole structure or just the management of IT Systems.

Our IT Management solution aims to put customers' information as an effective support to their business, looking for the most advantageous solutions for the business to operate, always having the concern of guaranteeing the efficient functioning of the systems with the adequate and fair cost.

Technical Support (24x7x365)

Our Technical Support service has as mission help our customers and keep them satisfied.

For this we have a commitment of excellence that everyone in Overwan work to fulfill.

Our method and tool allows us to register, follow and validate the most important metrics of this service in order to guarantee the professionalism in our assistance and the satisfaction of our clients.


Assistance

Without fidelization, for sporadic occurrences or in case of SOS, through remote or local assistance we can solve all the problems of your technological solution giving all type of support and advice to the users.

Contracts

Monthly or quarterly contract to support and maintain your technology solution and its users, which includes unlimited hours of personalized technical assistance services.

Hour Packs

Packages with x hours of customized services of assistance and preventive IT maintenance. The services are custom to the needs of your company.

Specialized Services

Beyond the technical support services, Overwan also offers specialized services in order to create mechanisms to optimize our customer’s internal processes.

We review the questions, understand each company specific needs, we seek for the best strategy and advise the customer about what are the most appropriate technologies they should implement.

Audit

Analysing properly the systems appropriate to your business strategy, as well as, the existing technologies and detecting the vulnerabilities of the implementation and operation, are the right steps for getting to know your IT infrastructure.

Through an audit in the areas of Structured Cabling, Network, Security and Systems you can get as much information about what is in the infrastructure and its state. As a result, a detailed report will be presented, as well as, an improvement proposal in order to meet the needs and specifications of your organization.

Site Survey

The network Survey is a service designed to help you to plan and implement a network infrastructure (cabling or Wi-Fi) that meets the requirements of your business. The study has as a starting point, assess the network state and ensure its intended performance.

Our analysis process is based on collecting information on the physical space to be covered, to understand the behavior of the signal and interferences, in order to define the most appropriate location for the installation of network access points.

We recommend the type and characteristics of network active and passive to ensure an optimized network architecture.

Project Management

We use Project Management as an essential methodology to help the implementation of systems and services projects with high quality, thus reducing the risk of failure, consequent delays and high costs.

Overwan provides the Project Management Service as a service associated with the solutions installation. This service arises in the sale phase and solution design, providing an efficient planning, monitoring the installation phase to ensure the accuracy of the implementation and culminating with the project delivery and all the documentation resulting from its development.

The Project Management Service is developed by properly specialized and certified teams according to the PMI standard (PMBok®).

Licensing

In the scope of strategic partnerships with the world's largest IT manufacturers, Overwan positions and differentiates itself as a strategic partner in the evaluation and management of licensing agreements.

We work across all market sectors, covering all existing solutions, from traditional in-house platforms to cloud-based and delivered as a service solutions.

With long experience, Overwan count with certified specialists in Licensing, with the dynamics needed to meet the challenges of a constantly market evolution, advising our clients on the best solutions adapted to their real needs.

It Outsourcing

We assure to client, the functions of the IT Department in an outsourcing system, in a solution that can replace the whole structure or just the management of IT Systems.

Our IT Management solution aims to put customers' information as an effective support to their business, looking for the most advantageous solutions for the business to operate, always having the concern of guaranteeing the efficient functioning of the systems with the adequate and fair cost.