Field Support Technician (M/F)

Operações de TI · Lisboa — Campus do Lumiar · On-site · Full-time · Mid-level

We are looking for a Field Support Technician to join Overwan's IT Operations team, providing on-site technical assistance, equipment installation and configuration, network interventions and user support at our clients' premises.

Overwan is a Portuguese company specialised in information technology solutions and managed services, supporting businesses and public bodies in the areas of networking, infrastructure, cybersecurity and technical support. We are strengthening our team and are looking for a Field Support Technician with IT knowledge, strong diagnostic and problem-solving skills, and a customer-oriented mindset. The role involves on-site technical interventions, equipment installation and maintenance, support for network infrastructure, and close coordination with the Service Desk team. The workplace will be in Lisbon, at the Lumiar Campus, with regular travel to our clients' premises.

Responsibilities

• Provide on-site technical assistance at client premises, ensuring the resolution of incidents and requests that cannot be handled remotely.
• Install, configure and troubleshoot desktops, laptops, printers and other peripheral devices.
• Install and connect network equipment, including switches, routers, firewalls and Wi-Fi access points.
• Support structured cabling interventions, rack mounting and connection labelling.
• Prepare and configure new equipment, including operating systems, applications and user data.
• Carry out preventive maintenance activities and keep equipment inventories up to date.
• Log and document interventions in the ticket management platform.
• Coordinate with the Service Desk team on the follow-up and escalation of incidents.

Requirements

• Fluency in Portuguese and English, both spoken and written.
• Academic background or professional experience in information technology.
• Hardware knowledge, including fault diagnosis, component replacement and equipment assembly.
• Knowledge of Windows 10/11 and Microsoft 365, including Outlook, Teams and OneDrive.
• Fundamental networking knowledge, including IP, DNS, DHCP, VLAN, Wi-Fi and cabling tests.
• Category B driving licence.
• Strong communication, presentation and client relationship skills.
• Sense of responsibility, organisation and autonomy in managing technical interventions.
• Previous experience in field support or technical assistance (preferred).
• Knowledge of Netgear, MikroTik, Cisco or equivalent network equipment (preferred).
• Experience in structured copper and fibre optic cabling (preferred).
• Knowledge of configuring network printers and multifunction devices (preferred).
• Familiarity with UPS, video surveillance and access control (preferred).
• CompTIA A+, CompTIA Network+ certifications or vendor technical training (preferred).

Benefits

• 12-month employment contract.
• Salary commensurate with experience and demonstrated skills.
• Meal allowance.
• Ongoing technical training and support for obtaining professional certifications.
• Career progression opportunities in areas such as networking, systems and IT infrastructure.
• Integration into a close-knit, collaborative and technically diverse team.
• Involvement in technology projects for clients across different industry sectors.
• Working hours from 09:00 to 18:00, on-site.