IT Helpdesk L2

Operações · Lisboa, Portugal · on-site · full-time · junior

2nd line technical support for corporate users.

Resolve complex incidents, handle escalations and continuously improve support processes.

Responsibilities

• Resolve tickets escalated from L1
• Manage AD, M365 and Intune devices
• Document solutions in the knowledge base
• Support onboarding of new employees

Requirements

• 1+ year in corporate helpdesk
• Solid Windows and M365 skills
• ITIL Foundation (preferred)
• Native Portuguese, English B2

Benefits

• Continuous training
• Meal allowance card
• Health insurance
• Transport card