Ricardo Vaz

Technical Account Manager @ Overwan

Technical Account Manager at Overwan, responsible for coordinating managed services and providing strategic account management for business clients. Maintains close communication with business and technical stakeholders, promoting operational excellence, customer retention and the continuous evolution of the services delivered.

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Articles by Ricardo Vaz

Cloud cost allocation: from tagging to accountability

A cloud invoice only supports decisions when every cost has an owner. Learn how to define metadata, handle shared costs, and choose between showback and chargeback.

Emergency Access: Controlling Without Blocking Operations

Emergency accounts help recover services, but they can also create serious risks. Learn how to govern break-glass access with control and traceability.

Kubernetes: capacity management before scaling

Kubernetes facilitates scaling, but it can also increase resource waste and operational risk. Learn how to govern capacity, limits, and responsibilities.

Resilient DNS: protecting critical services from invisible failures

DNS remains a critical dependency for applications, cloud, email and security. Learn how to govern, protect and test this layer.

Edge Computing: when it makes sense to bring data processing closer

Edge Computing allows for reduced latency, increased resilience, and brings data processing closer to operations. Discover the scenarios where this architecture makes the most sense.

SD-WAN and SASE: a modern alternative to MPLS

SD-WAN and SASE are transforming enterprise networks, combining intelligent connectivity, secure access, and improved integration with cloud applications.