CMDB: managing dependencies before the incident
A CMDB only creates value when it reflects actual services, dependencies, and responsibilities. Learn how to make it useful for operations, risk, and continuity.
Pedro Pereira
Operations Director @ Overwan
Operations Director at Overwan, responsible for coordinating and overseeing the company’s technical operations. Leads operational teams, ensures service quality and drives continuous process improvement, guaranteeing service level compliance, customer satisfaction and operational excellence across all managed services.
Articles by Pedro Pereira
IT Outsourcing vs. In-house Team: What's the Real Cost?
Visible and invisible costs, operational risks, and resource management. Discover when it makes sense to opt for an in-house team or an outsourcing model.